The only technical writing guide on the market that includes visuals, before and after examples, and checklists -- straight from IBM!

• New edition includes more sample windows, illustrations, excerpts, and tables
• Actually SHOWS the writer what to do, with many examples that can be incorporated into their documentation
• Shows the writer/editor the logical progression of documentation
• Includes web considerations for international incl. English as 2nd language, disabled considerations, etc

The book presents a much needed approach to quality technical communication and a working plan for achieving quality. The examples are excellent and are easy to use and adapt. The editorial advice is simple and clear enough for tech writers who did not major in English or journalism. It is most worthy of a text in university programs, but it is more valuable to experienced writers, editors and managers concerned with raising the quality of their publications. The main difference between this and other books is that in each of the first nine chapters, one quality characteristic is presented that you can apply to your writing project to make technical information easy to use, easy to understand and easy to find. There are checklists at the end of each chapter for review and a Quality checklist in the appendix covering all of the characteristics. The book shows original text and revision text so that you can actually browse the book and see the differences applied. This is another excellent feature that should catch a purchaser's eye.

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