Process-oriented approach with an emphasis on audience and contexts and a social-rhetorical base.   More on the context (i.e., social, cultural, and ethical issues) than other texts.   Innovative CORE method teaches how to write an action-oriented document based on user needs.   New reorganization enhances teachability of the writing process and the CORE method.   New: electronic communication integrated; inclusion of topics such as international and intercultural communication and diversity; 4-color graphics.

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